SHOPPING GUIDE
Payment method
Payment methods are credit card and cash on delivery.
[About credit card payment]
・Available credit card types: VISA / Mastercard / American Express / JCB
・Number of payments: Only once
※Notes※
・We will only accept credit cards in the name of the person making the order.
・This site uses a security system called SSL, and all credit card information is encrypted before being sent.
・The card price will be debited on the day of withdrawal based on the membership terms and conditions of each credit card company. Please note that payment will be taken when we confirm your order. Please note that the order date and payment date are not necessarily the same day.
・Some of the credit cards listed above may not be accepted. Please note.
[About cash on delivery]
A cash on delivery fee (flat rate of 330 yen) will be charged. When the product arrives, please pay the total amount plus the COD fee to the delivery person. Payment will be only in cash.
[About receipts]
A "Delivery note/receipt" issued in a format compatible with the invoice system will be included when shipping the product. Please use that as your receipt. Please note that the name of the company and individual to whom the bill will be sent will be included in the address.
Regarding delivery
【 about shipping cost 】
Shipping is a free service (paid by our company).
[About shipping address]
・Delivery destination is limited to Japan.
・You can specify a delivery address other than the orderer. Invoices for product charges and information on product delivery dates will be sent to the orderer. Please note that in the case of cash on delivery, you cannot specify a billing address that is different from the shipping address. please note.
[Shipping conditions]
Usually ships within 1-5 business days from the date of order.
For products that are completely made to order, it will take approximately 1 to 2 weeks to ship after confirming your order. Each product is different, so please check each product page.
*Product shipping may be delayed due to bad weather, delivery company circumstances, or other reasons.
*Once the product has been shipped, you cannot cancel your order. Please note that orders cannot be canceled for products that are completely made to order. Please check the color and size carefully before ordering.
[About the transportation company]
The shipping company differs depending on the payment method.
・For credit card payment: Sagawa Express
・For cash on delivery: Yamato Transport
*In addition, the transportation company may be changed due to our circumstances. It is not possible to specify the shipping company.
[About receiving]
Each shipping company has a storage period for your luggage when you are not home.
The period is 7 days starting from the first delivery date. Please make sure to receive it within the specified period.
If there is a period when you will not be able to receive the package due to a long-term absence, etc., please be sure to contact us in advance. We will adjust the shipping date.
*If we determine that your order is malicious, such as being unable to contact you, not receiving it, or repeating cancellations, we will consider legal action.
About returns and exchanges
When the product arrives, please first check that there are no defects and that there are no mistakes with your order. In the unlikely event that there is a defect, please be sure to contact us via email within 7 days of receiving the product.
[About returns and exchanges]
We cannot accept returns or exchanges of products due to customer circumstances (size does not fit, image is different, etc.).
We accept returns and exchanges only in the following cases.
・If you receive a product that is different from what you ordered
・If the product is damaged during shipping
・If our company recognizes that the product is defective
*Please be sure to contact us within 7 days after receiving the product. In this case, we will cover the cost of returning the item and either refund the purchase price or replace it with a replacement item.
Please also note that we cannot accept returns or exchanges in the following cases.
・If you have not contacted us in advance
・If more than 8 days have passed since the product arrived
- If it has been used - If it has been washed, cleaned, processed or repaired
・If you lose the delivery note. ・If you remove or lose accessories such as tags or labels from the product.
・If the condition of the product (including the box and product accessories) at the time of return is damaged, soiled, lost, etc. compared to when it was delivered.
・If the product has an odor, is dirty, or has scratches at the customer's disposal.
- If the package is opened for a product where the package is part of the product.
【 contact address 】
Email address: info@kk-towa.com
Business hours: 9:00-17:30
*Excluding Saturdays, Sundays, and holidays. It may take some time to reply during other periods such as Obon and New Year's holidays.
【 Return address 】
〒721-0954
12-1 Osorimachi, Fukuyama City, Hiroshima Prefecture
TS WEB STORE staff
084-920-3600
*Please return the item in the same condition as when it arrived, including accessories such as delivery notes and labels. The packaging materials may be different from those used when the item arrived.
*Please make sure to send by a method that leaves a copy, such as courier or Yu-Pack. Please keep the shipping receipt in a safe place until payment is completed.
[Return deadline]
Please return the item within 7 days after receiving the return/exchange request.